Still Linking Your MSA Online? You Might Regret It...

It’s a common move for MSPs: pop your Master Services Agreement (MSA) on your website and simply reference the link in proposals, quotes, or invoices. Quick, tidy, no clunky PDFs flying around—what’s not to love?

Well... quite a bit, actually.

While linking to your MSA might feel like a slick way to cut admin time, it could be quietly putting your business at legal risk. And when things go sideways (as they sometimes do), the last thing you want is a client claiming they never agreed to your terms.

Let’s break down why this shortcut can cost you.

1. “I Never Saw It.”

If your client didn’t physically or digitally sign the MSA—or even click to accept it—you’ve got a problem.
Courts tend to side with clear, signed agreements, not vague references buried in small print.
So if a dispute comes up, and all you’ve got is a hyperlink, you may struggle to prove your client ever agreed to your terms.

2. Which Version Did They Agree To?

You might keep your online MSA up-to-date (nice one!), but here’s the catch:
If a client signed up a year ago, how do you prove which version they saw?
They could claim they agreed to an older version—one that doesn’t include crucial protections you’ve since added.

Version control matters. Without it, you risk mismatched expectations, or worse, unprotected service delivery.

3. It Can Erode Client Trust

Imagine receiving a contract that says, “See our terms here”—and it takes you to a generic web page that could change at any time.
Would you feel comfortable signing it?
Your clients probably feel the same way. They want to know what they’re agreeing to—and that the rules won’t shift under their feet.

4. You Could Lose in Court

In legal terms, this is known as a “browsewrap” agreement—where terms are linked but not explicitly accepted. Courts tend to throw these out.
What you really need is a “clickwrap” agreement: something your clients actively accept (with a timestamp if digital).
That’s what holds up in court. That’s what protects your MSP.

The Fix: ZenContract

ZenContract is built for MSPs who want to look sharp, stay protected, and never second-guess whether their client agreements will hold up when it matters most.

✅ Generate professional, legally sound MSAs in minutes
✅ Use digital signatures to capture clear acceptance
✅ Automatically track version control and changes
✅ Link your MSAs to individual Statements of Work (SOWs)
✅ Centralise and store everything—so it’s never lost, forgotten, or disputed

If this sounds overwhelming, you’re not alone. Many MSPs don’t have the time or tools to manage contracts effectively—but that’s exactly why platforms like ZenContract exist.

🚨 Don’t Risk It—Get Covered Now

This month only, when you sign up for ZenContract, you’ll receive a FREE MSA written by a legal expert who understands the MSP world.

🔐 This isn’t a generic template—it’s the real deal.
🔐 Fully tailored to MSPs, service-specific, and ready to use.
🔐 Delivered as part of your ZenContract setup. No extra cost.

🟢 Sign up now and lock in your free, legally-sound MSA