A 4-week course for MSP owners
Raise your prices without the churn.
Get your next price increase out the door in weeks, not years. Then build the contract system that keeps it landing every year, with renewals, CPI and the admin running without you.
- 4 weekly modules
- Templates, scripts and email sequences included
- Live group Q&As
NZ$497 for the first 20 MSPs. Money back if you don’t find it.
Sound familiar?
None of this is a people problem. It’s a system problem, and systems can be fixed.
- Contracts live in Word or PDFs, and some clients are still on a handshake or an agreement from years ago.
- There’s no CPI clause, or there is one and it’s never actually been applied.
- Renewals get noticed when the client mentions them, not before.
- Your PSA runs tickets and billing, but knows nothing about your agreements.
- Price increases feel risky, so they don’t happen, and your margin quietly shrinks every year.
Three parts, one outcome: an MSP that runs without you.
Part 1
Build a contract system that runs without you
One standard set of agreements, and every client signed onto current terms.
Part 2
Raise prices without the churn
Pricing that holds, CPI clauses that work, and increases clients accept.
Part 3
Build an MSP that runs without you
Renewals, approvals and reminders automated, with AI handling the grunt work.
What you’ll work through
One module a week for four weeks, about two hours each. Every week ends with something you use in your business straight away.
Week 1
Find the leaks and fix your contract stack
Score your contracts, pricing and renewals to put a dollar figure on what’s leaking, then standardise your MSA, SLA and SOW.
You keep: Scorecard, leak calculator and MSA, SLA and SOW template pack
Week 2
Every client signed, on pricing that holds
Move legacy clients onto current terms, and set bundles, tiers, minimum standards and out-of-scope rates.
You keep: Re-papering emails, call script and pricing worksheet
Week 3
Raise prices and renew without the churn
CPI clauses, timing and the message, handling pushback, and a 90/60/30-day renewal rhythm.
You keep: Price increase emails, objection scripts and renewal playbook
Week 4
Automate it, and let AI do the admin
What to automate first, where AI saves time today, and how to sell AI policies to your clients.
You keep: Automation checklist, prompt library and AI policy pack
AI and automation, attached to real jobs.
No hype. You learn each process by hand first, then see exactly which parts to hand over to automation and AI, so you know what’s happening when it runs without you.
What you’ll set up
- AI prompts that draft SOWs from your scoping notes
- Personalised price increase letters for every client
- Automated renewal alerts and CPI reminders
- Approval and margin rules configured once
- AI acceptable use policies you can resell to clients
Join the founding cohort.
Limited to the first 20 MSPs, in return for your feedback and a testimonial. NZ prices exclude GST.
Your fee comes back
Sign up to ZenContract within 60 days of finishing and your full course fee is credited against your first year.
Find it or get a refund
If the Scorecard doesn’t uncover at least the course fee in missed CPI, unbilled services or expired agreements, you get your money back.
Keep everything
The templates, scripts, email sequences, prompts and policy pack are yours to keep, whether you use ZenContract or not.
Secure checkout with Stripe. Not sure it’s right for you? Grab a quick call with Greg first.
Taught by Greg Sharp.
Greg has spent 30 years running and advising MSPs, and has sat on both sides of the renewal conversation. He’s helped MSP owners fix their contracts, get CPI increases landing every year and build businesses that don’t depend on them being in every deal.
This course is Greg’s one-to-one coaching programme, rebuilt so any MSP can work through it at their own pace.
“Greg has been absolutely instrumental to our success at Norrcom. Greg’s ability to simplify big strategies into small, actionable and importantly achievable goals has helped us grow in both size and confidence. I would highly recommend Greg to any MSPs aiming to improve and ultimately grow!”
Christopher Norris, Norrcom
Questions MSP owners ask
Do I need ZenContract to do the course?
No. Everything is taught so you can do it by hand with the templates and scripts. We show where ZenContract automates each step, so you can decide later.
Which PSAs does this work with?
The course works whatever you use. The automation walkthroughs use Autotask, ConnectWise and HaloPSA, which ZenContract connects to live.
How much time does it take?
About two hours a week for four weeks. The modules are short, and the live Q&As are recorded if you can’t make them.
Is it right for a bigger MSP?
It’s built for MSPs with roughly 1 to 15 staff, where the owner still handles pricing and renewals. If you have a commercial team, get in touch about our done-with-you programme instead.
Are the templates legally reviewed?
Yes, the templates have been legally reviewed. Every business and jurisdiction is a little different, so it’s still worth having your own lawyer give them a quick check before you send them to clients.
What if I don’t find any leaking margin?
Complete the Scorecard in Week 1. If it doesn’t uncover at least the course fee, ask for a refund.
Still got a question? Book a 15-minute call with Greg.